Sales, online and off, are closed when the customer trusts the seller. To that end, how far does including live chat in the online sales and checkout process go toward sealing the deal? Numbers are coming in, and they’re looking good.
It seems it would make intuitive sense: customers can ask questions before buying the same way they could in a brick and mortar store. No phone calls, no automated systems, no echoing silence from across the Internet.
Trust is such an important concept. This may be why, according to GetElastic.com, multiple pages in the checkout process converts better than a single page. Their data suggests that three pages or steps are optimal, converting at 6.2 percent.
Even seven pages or more (which is unbelievable to me, impatient jerk that I am) converts better than a one-step checkout process. Only one of the top 100 retailers use a one page checkout, and they convert the least at just 2.5 percent.

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So you have partnered with a Virtual Assistant and now you are trying to think of ways to truly utilize them to your benefit. Here are twelve ways you probably have never thought of:

1. Internet Research

Want to stay a step ahead of the competition? Have your Virtual Assistant (VA) research what your competition is up to and provide you with a detailed report. Maybe you want to have an interesting and original corporate party this year, have your VA research a theme and provide you with a list of ideas. Maybe you want to know the best bang for your marketing dollars. Your VA can put together a detailed report including Internet rankings, costs and associated benefits.

2. Off-Site Data Storage

Ever wondered what to do with your computer backups? Have your VA store a copy of your data files at their offices. Now your business files and data will truly be protected from fire and theft.

3. Organizational Tasks

A VA can assist you in implementing new office systems that will assist with the information flow within your office. They can keep you on track so you no longer miss important dates or meetings. Ask your VA to provide you with some great tips to help you and your business become better organized.

4. Follow Up

A VA can follow up with your clients – send thank you notes, conduct surveys, etc. They can ensure your client doesn’t feel that the service ended once they paid you. A VA assists in making your clients feel they are important.

 

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